Return & Refund Policy

Last Updated: August 7, 2026

Thank you for choosing Yazhini Costumes. This Return & Refund Policy explains the terms governing returns, refunds, exchanges, rental cancellations, and refundable deposits for products and costume rentals purchased through our website.

1. General Policy

We strive to provide quality products and costumes. If you experience any issue with your order, please contact us as soon as possible so we can assist you.

2. Costume Rental Policy

Cancellation

Rental orders may be cancelled before dispatch.
Once a costume has been dispatched, cancellation requests may not be eligible for a refund.
Any applicable cancellation charges will be communicated at the time of cancellation.

Returns

Rented costumes must be returned on or before the agreed return date.
Costumes should be returned in the same condition as received.
Customers are responsible for safely packing and returning rental costumes.

Late Returns

If a rented costume is returned after the agreed return date, additional rental or late return charges may apply.

Damaged or Missing Items

If a returned costume is found to be damaged beyond normal wear and tear, stained, altered, or missing accessories, repair or replacement charges may be deducted from the refundable security deposit, where applicable.

Refundable Security Deposit

If your rental order includes a refundable security deposit:

The deposit will be inspected after the returned costume is received.
If the costume is returned in good condition with all accessories, the refundable deposit will be processed.
If damages or missing items are identified, the appropriate amount may be deducted before the balance is refunded.

Refunds for security deposits are generally processed within 7–10 business days after inspection.

3. Product Returns (Purchase Orders)

Products purchased from our website may be eligible for return if:

The wrong product was delivered.
The product was received damaged.
The product has a manufacturing defect.

Requests should be made within 48 hours of delivery with clear photographs of the product and packaging.

Products must be unused and returned in their original packaging with all accessories and labels intact. Clear eligibility criteria help reduce disputes and improve customer trust.

4. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to customer misuse.
Used or washed costumes.
Customized or altered items.
Products returned without original packaging.
Products reported after the specified return period.

5. Refund Process

Once the returned item is received and inspected:

Approved refunds will be processed to the original payment method.
Refund processing typically takes 5–10 business days, depending on your payment provider or bank.